BlackBerry PlayBook users: You are not alone

BlackBerry, a brand that was made popular by their smart phones with BBM technology, has recently entered the tablet game with their version of a tablet PC. The BlackBerry PlayBook was introduced a few months ago and is a competitively priced tablet device that offers many features and functionality in areas where other similar devices simply fall short. For example, the PlayBook provides built-in Adobe Flash, a benefit that many tablet users are hot to have, as well as the ability to run multiple background apps, another must-have feature in the day and age of extreme multi-tasking. It seems like BlackBerry has hit the nail on the head, and many customers (both BlackBerry addicts and new comers) are scrambling to get their hands on a PlayBook. But BlackBerry isn’t just concerned with selling this product to a diverse audience of business people, gamers and Gen X and Y-ers, they’re also offering something that many of their competitors don’t – post-purchase PlayBook support.

Visit the BlackBerry website, and you’ll see that there’re plenty of BlackBerry PlayBook support through a diverse range of online channels. Like reading all about the device features and learning on your own? Simply read or download the owner’s manual for everything you ever wanted to know about your new PlayBook. Feel more comfortable having someone walk you through the set-up and customization process? BlackBerry is throwing in a 90-day complimentary trail of their PlayBook Support that gives you direct access to a team that is available to answer any questions you may have. Owners can choose to extend this support, along with a PlayBook warranty for up to 2 years. If you’re riding the social wave (and who’s not?) and are more apt to seek help via YouTube or Twitter, BlackBerry has you covered there too, with custom support channels that offer everything from video tutorials to quick answers to your questions. And for BlackBerry owners who are seeking PlayBook apps support from either a dedicated team or via crowdsourcing, you have access to a bunch of different forums where users will help you with everything from synching your BlackBerry devices to troubleshooting to finding the coolest apps for your tablet.

Though the early adopters and techie whiz kids might have a blast playing with their tablet device and installing the latest PlayBook software upgrades, BlackBerry knows that their audience is made up of a diverse fan base. That’s why, to make it as easy as possible, they’ve created connections to tons of online support options for new customers.

BlackBerry PlayBook Help

Ever feel like you can’t quite get a handle on all the new technologies on the market? When BlackBerry recently introduced their PlayBook tablet PC device, the company made sure that there’s plenty of help available to users who need it.

The PlayBook tablet features plenty of tried and true BlackBerry favorites, like BBM, which is the proprietary messaging software responsible for driving the high demand of so many BlackBerry devices. However, the technology on the PlayBook is a little different, due to applications being optimized for a different programming language (SDK) and screen size (7”). This means that not all BlackBerry smart phone applications have been migrated over to the new PlayBook device just yet, a move that will happen later in 2011. For users who have questions regarding migrating applications from one BlackBerry device to another, the BlackBerry PlayBook support team is available to help. Best of all, BlackBerry does provide a 90 day complimentary trial of PlayBook support to all new owners.

As soon as your device is purchased, it’s recommended to go online and register it so that the support team has your serial number at their disposal. Then, if assistance is needed for PlayBook software or PlayBook apps support, just call the toll free number and a knowledgeable BlackBerry team member will be able to assist.

Whereas some technical support teams are used only when there is a problem, BlackBerry’s PlayBook support team is on hand for a lot more than just troubleshooting. In fact, they can help you set-up, customize and familiarize yourself with all that the device has to offer. From your initial interface organization, to synching Bluetooth and Wi-Fi connections, to running through a tutorial on how to download the most popular apps, the BlackBerry team is at your disposal as often as you need them – for a full 90 days. Access to this team can be extended for up to two years, along with a longer warranty, for users who prefer the added coverage.

With tablet PCs being relatively new in the market, BlackBerry recognized that many users may need additional help feeling comfortable with the features and functions of such devices. And having the BlackBerry support team in your back pocket when you buy a tablet gives you the added reassurance that you’re not alone. In addition, BlackBerry provides links to plenty of other resources from their website, so you can connect with other owners who may have similar questions or concerns. It’s a smart move for BlackBerry and peace of mind for you.

9 Resources for your BlackBerry PlayBook

BlackBerry is a forward thinking brand that recently introduced a new 7” tablet PC called the PlayBook. This tablet includes many impressive features that allow users to work smarter and play harder. It offers tons of high performance graphics and multi-media capabilities, video chatting and a handful of pre-installed popular apps brought to you via PlayBook software. For users that are just getting started with their PlayBook tablets, BlackBerry offers a wide selection of resources for support, guidance and information. Here’s a list of the top 9 resources for your BlackBerry PlayBook.

1) BlackBerry PlayBook support
Each PlayBook includes a 90-day complimentary trial of PlayBook support that connects you to an expert team of BlackBerry techies that can walk you through any issue you encounter, including set-up, troubleshooting and synching of devices.
2) Warranty
The device has an optional 2-year extended warranty available for users that need it.
3) Knowledge base
On their website, BlackBerry provides a link to a robust knowledge base that provides PlayBook apps support, along with many other hot topics.
4) Owner’s Manual
If you ever have a question about one of the features of your PlayBook, simply visit the BlackBerry site and download or read the owner’s manual. It’s that easy.
5) YouTube Channel
BlackBerry’s YouTube channel is complete with video tutorials on how to use and customize the device and get the most out of your tablet.
6) Twitter Channel
BlackBerry has a special Twitter account dedicated to support, which makes it easy for users to reach the company while on the go.
7) Forums
Rather connect with other owner’s that speak with someone in technical support? BlackBerry provides a handy link to user forums, accessible from their website. These communities include help and troubleshooting for BlackBerry desktop software, applications, smart phones and the PlayBook tablet.
8) Help blog
BlackBerry employs a full-time blog staff that posts articles on popular topics and trends on a regular basis.
9) Recycling Program
When it’s time to upgrade your device to the next best BlackBerry, just visit the website, download a pre-paid label, and send it in.

When you decide to purchase a PlayBook tablet, you can be sure that you won’t be left wondering how to operate your new toy. With plenty of resources at your fingertips, BlackBerry makes it quick and easy to connect to the company and other users through a variety of online channels.