BlackBerry, a brand that was made popular by their smart phones with BBM technology, has recently entered the tablet game with their version of a tablet PC. The BlackBerry PlayBook was introduced a few months ago and is a competitively priced tablet device that offers many features and functionality in areas where other similar devices simply fall short. For example, the PlayBook provides built-in Adobe Flash, a benefit that many tablet users are hot to have, as well as the ability to run multiple background apps, another must-have feature in the day and age of extreme multi-tasking. It seems like BlackBerry has hit the nail on the head, and many customers (both BlackBerry addicts and new comers) are scrambling to get their hands on a PlayBook. But BlackBerry isn’t just concerned with selling this product to a diverse audience of business people, gamers and Gen X and Y-ers, they’re also offering something that many of their competitors don’t – post-purchase PlayBook support.
Visit the BlackBerry website, and you’ll see that there’re plenty of BlackBerry PlayBook support through a diverse range of online channels. Like reading all about the device features and learning on your own? Simply read or download the owner’s manual for everything you ever wanted to know about your new PlayBook. Feel more comfortable having someone walk you through the set-up and customization process? BlackBerry is throwing in a 90-day complimentary trail of their PlayBook Support that gives you direct access to a team that is available to answer any questions you may have. Owners can choose to extend this support, along with a PlayBook warranty for up to 2 years. If you’re riding the social wave (and who’s not?) and are more apt to seek help via YouTube or Twitter, BlackBerry has you covered there too, with custom support channels that offer everything from video tutorials to quick answers to your questions. And for BlackBerry owners who are seeking PlayBook apps support from either a dedicated team or via crowdsourcing, you have access to a bunch of different forums where users will help you with everything from synching your BlackBerry devices to troubleshooting to finding the coolest apps for your tablet.
Though the early adopters and techie whiz kids might have a blast playing with their tablet device and installing the latest PlayBook software upgrades, BlackBerry knows that their audience is made up of a diverse fan base. That’s why, to make it as easy as possible, they’ve created connections to tons of online support options for new customers.
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